- Stocked in France
- Temperature Controlled Delivery
- Secure Payment
Consumer Mediation
Amicable consumer dispute resolution mechanism (Articles L. 612-1 et seq. of the French Consumer Code).
1. Prior Referral to Customer Support
In the event of a dispute relating to the performance of a seafood order placed on our website, the customer must first submit their written complaint to our customer support department:
MM Premium Seafood — Customer Service
Email: contact@mmpremiumseafood.fr
Phone: +33 (0)1 89 71 42 50
2. Referral to the Consumer Mediator
If no amicable resolution is reached within two (2) months from your written complaint, or in the event of an unsatisfactory response, you may refer your dispute free of charge to the accredited consumer mediator to which our company adheres:
Designated Consumer Mediator:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice (14 rue Saint-Jean, 75017 Paris)
Consumers can submit their referral online or by postal mail according to the terms specified on the designated mediator’s official website.
3. European Online Dispute Resolution (ODR) Platform
Pursuant to Article 14 of EU Regulation No. 524/2013, the European Commission provides an online dispute resolution platform available at the following address: https://ec.europa.eu/consumers/odr
